Accepting new patients at our Grand Rapids & Jenison office. Call today to schedule an appointment.

Services

We appreciate your selection of our office to serve your famiy’s needs, every step of the way!

Here are a few of the services we provide and what to expect when becoming a patient with Western Michigan Pediatrics.

Hello Visits

Would you like to meet one of our physicians and see our office before entrusting us with your child’s care? We offer FREE Hello Visits where you can meet with one of our physicians. Call today to schedule your appointment.

Well Child / Preventive

We follow the American Academy of Pediatrics Guidelines. Call today to schedule your child’s visit.

Immunizations are given during the well child exam as well. We protect your child with the vaccine schedule recommended by the Center for Disease Control (CDC) and the American Academy of Pediatrics (AAP).

Newborns should see their doctor within three to five days after birth and within two to three days after leaving the hospital.
Babies should be seen at age 2-4 weeks, 2 months, 4 months, 6 months, 9 months and 12 months.
Toddlers should be seen at age 15 months, 18 months, 24 months and 30 months.
After age 3, children should see their doctor once a year.

Live Triage Nurses

We pride ourselves in answering your questions and concerns as soon as possible. Our office provides a trained team of nurses that answer our phone triage line live! Phone lines are open Monday – Friday 8:30am to 5:00pm and Saturday 9:00am – 11:00am. Our nurses can provide over-the-phone advice or schedule appointments for a same day urgent or sick visit.

Illnesses and Injuries

We have same day appointments available for urgent illness and injury visits. Please call the office as soon as necessary to schedule such an appointment.

Care Manager

Our RN nurse care managers work in concert with our physicians to provide comprehensive care for:

ADD/ADHD
Anxiety
Depression
Asthma
Other complex illnesses or arrangement with specialists

Asthma Clinic

Patients with a previous history of asthma are followed closely by our designated Asthma Care Manager. They are often evaluated in the office by the physician twice a year or more to help ensure that their asthma is adequately controlled. The Asthma Care Manager specializes in performing spirometry testing and providing education on the proper use of inhalers. They also discuss asthma triggers with families, help with decisions on starting new asthma medications, and review an asthma action plan at each visit.

Registered Dietitian

We have nutrition counseling available onsite at each of our locations with a registered dietitian. Virtual visits are available for some specific diagnoses.

Saturday Hours

Our Jenison office is open Saturday mornings for urgent illness or injuries for all patients from both locations. Call the office when we open at 9am and allow our nurses to schedule an appointment for your child.

Lactations Services

Our office can provide resources for Certified Lactation Consultants for those mothers who have breastfeeding concerns.

Triage and After hours Services

For triage or after-hours services simply call our office to speak with a live nurse during regular office hours or to be directed to our answering service after hours. There may be a $25 charge for after-hours calls. If you have a life threating emergency, please dial 911.

Office Policies

COPAYS

Western Michigan Pediatrics, PC will adhere to insurance carrier’s policies regarding the payment of copays at the time of service.

If a patient/parent does not pay their copay at the time of service, we will send them a statement for a fee of $10. If the copay is not paid at the time service is provided, but is received by the end of the day, the fee may be waived.

This fee will not apply if a patient pays their copay, but upon processing the claim, the insurance company applies the charge to a deductible or they deduct a co-insurance amount.

All self pay patients, as well as patients with whom we do not participate with their insurance, are also expected to pay at the time of service. We have the option to courtesy bill some of the plans on their behalf.

NO SHOW POLICY

Western Michigan Pediatrics, P. C., is dedicated to providing excellent patient care. Appointments that are missed hinder our ability to provide the highest quality of care possible.

If a patient is unable to keep an appointment, they are asked to contact the office, 24 hours prior to the appointment time. If an appointment is not kept, or not cancelled, it will be considered a “NO SHOW”.

You will be charged a fee of $50 for a missed Well Child Exam Appointment, and a fee of $25 for all other types of appointments.

As a courtesy, our office will attempt to contact the patient/parent of their appointment the day prior. However, if we are unable to make contact, it is still the obligation of the patient/parent to keep or cancel the appointment.

PRESCRIPTION RENEWALS

You may call the office during normal business hours or after hours and leave a request for a prescription refill on our Prescription Renewal Line. Or you may log on to our portal and provide the information Please allow 24 hours for your request to be filled.

MOST prescriptions are now sent electronically to the pharmacy including ADD and ADHD medications.

When leaving a prescription refill request, make sure you leave ALL of the following information:

Your name and relationship to the patient as well as a contact number for you if there are any questions
The patient’s date of birth
The name and dosage of the medication
How often it is taken?
The name, address and phone number of the pharmacy

HIPAA POLICY

Click here to view our Notice of Privacy.

Click here to view our HIPAA Disclosure.

MEDICAL RECORDS RELEASE

Western Michigan Pediatrics will charge a $20 fee per patient for the copying and transfer of medical records. We do offer a limited record to be copied, for no fee, which consists of the Last Well Child Exam, Immunization Record and Problem list.

This fee is payable prior to records being sent.

Click here to download our medical records release form

If you would like records to be sent to us, please click here to download a form to complete and give to your current provider

HELLO VISITS

Hello visits are opportunities for parents and families to meet our providers and staff and to learn about our office. Please call to schedule a visit.

HOSPITAL VISITS

Hospital Visits are provided to all of our hospital patients, including Newborns, by Helen DeVos Children’s Hospitalists. These are physicians who specialize in hospital care.

INSURANCE COMPANIES

We participate with numerous insurance companies. At each visit, you will receive a statement of services provided. We request payment of copays and your responsibility of your bill at the time of service. Statements are sent out for uncompensated charges.